I am a Tier 2 Technician with a local IT Services Provider. I work with people daily to resolve issues relating to their business devices (laptops, pc's, servers, firewalls, networks, NAS, mobile devices, etc.)

Though the work I do is on SLA, corporate based agreement, I do throughly enjoy helping people with personal devices. When it comes to technological woes, making sense of new technology is sometimes tough. I'm happy to help bridge the gap, without all the technical jargon.